Outsourcing – Get Your Work Done At a Lower Cost

The globalization phenomenon of the 90s brought about two significant changes, which were looked quite an unrealistic proportion just few years before the dawn of the 90s. The internet revolution, the ultimate thing that helped globalize the world, caused physical distances to shrink and economies became more and more interrelated, in a way such that an economic change at some part of the world bound to have some sort of an influence in other economies as well. Globalization virtually expanded the contours within which businesses functioned earlier – both in terms of economics and service – and redrew the limits to encompass every corners of the world where businesses can be set up without much hitch and services bought in plenty. This paradigm shift had indeed become the soul of outsourcing. A good 15 years since outsourcing commenced, market researches have shown that outsourcing accounted for services at a low cost – as fewer by 50% – and that without compromising on the quality of work and execution time.

In these early years of the new millennium, where we stand today, the Asian and south-Asian countries ranks themselves as hot beds of outsourcing, a fact substantiated by market experts who put the net worth of outsourcing industry based on these countries to a whooping $100 billion, and the number increasing by the day. The figures itself is clear indication of the amount of work outsourced to this part of the world. But if you are new to this field, how to get yourself started with outsourcing? Also, there are other questions such as how to outsource work and where to find the required services and talent? Furthermore, where to post the proposals so as to receive maximum exposure? Well, these are exactly what we are trying to explain in the following paragraphs.

There are various websites in which you can submit the project proposals and requirements. Most of the websites charge a fee for signing up so as to post the project details while some others are partly-free. Also, there are free sites which allow people to sign up and advertise projects free of cost, and a nominal commission will be charged if the advertiser finds a freelancer through the site.

Which ever website you choose to post to, it is the visibility one’s advertisement gets that ultimately matters in drawing more talents and hence a better talent pool from which the final selection can be made. Therefore, tactically, it will be prudent to post the project in at least two websites at a time. Ideally this should be a pay-site with the most competent services and maximum viewer ship and a free one. The project posted in the former may provide an enhanced promotion – as per the marketing standards and quality of the site – meanwhile posting in the latter, and if it is a new one like workasfreelancer.com, it gives the client a place at the top of the list and hence better chances for finding quality bids with less struggle.

Alongside visibility, there is one more aspect that the advertiser need to stress on – it is the type of the project and a detail of the requirements and demands from your side regarding the freelancer who is bidding for the project. It is in fact a way of telling the freelancer about what you expect from him. Such enunciated way of posting projects eliminates the issue of inappropriate bids and draws more freelancers instead.

WorkAsFreelancer.com offers you free service in terms of posting the project and right through freelance bidding to signing the contract. Also, unlike other websites, both fee based and partly-fee types, it allows the clients to send private messages to others, in order to brief your project or to invite somebody else to join the bid. Another feature is that, as soon as the client wins a project or selected somebody to execute the project, the concerned party is provided a project page containing detailed information about the progress made, escrow account and much more. Finally, the website team will offer you necessary tips on the do’s and don’ts when clarifying the project requirements. And you won’t be charged even a penny for that as well.

A Critical Tip To Make An Outsourcing Project Successful

Understanding what you want to accomplish is critical to a successful outsourcing venture. Although there are many who claim to offer offshoring procurement services, the fact remains that only the business contemplating outsourcing can determine the what, who and when of any offshore service project.

To this end, a business needs to understand the WHAT of any outsourcing project. The what of course, is what will be outsourced. It’s not enough to simply state we’re gong to outsource IT technology services, or Human Resources, or any other facet of the business. To determine the WHAT means an intimate understanding of how your business is currently handling that work.

So the first order of business when considering outsourcing is:

Define the current Process. This should be done with an understanding of requirements. Requirements should be clearly defined in such a way as to eliminate ambiguity and offer a measurement method. Fast service is NOT a metric. Answering and resolving a specific type of customer inquiry within x number of minutes IS a requirement.

The exercise of defining the current process allows you to understand the details of what actually needs done. This information will be needed when/if transferring that process over to your new outsource partner.

Now would also be a good time to do a cost benefit analysis on the proposed process. This allows the business to have a solid estimate of the current operating costs of the process under consideration for outsourcing. When doing this analysis, be certain to honestly consider all the costs involved.

I was involved with a major technology company who insisted that any cost that couldn’t readily be quantified, be marginalized or simply ignored. They based the decision to outsource their internal help desk for thousands of people based on a simple statement; “Support call costs will go from 25 dollars to 6 dollars.” Problem was that they didn’t cover all the costs. Although they required calls to be answered within a certain period of time, they didn’t set a resolution time. When support was in house, an engineer could call for support and get a resolution in hours. After the transfer however, that same call took a minimum of 3 days and sometimes over a week for resolution. The cost in lost productivity to the company because the engineer didn’t have access to his files and email were never considered in the simple statement above. If the total costs were considered, the savings would have been much less significant.

So the key tip is to know your process and costs prior to considering offshoring any project. By being armed with solid information, it’s then possible to select the right outsource partner and make a good decision for the business.